Before you return items to us, please read and follow the below instructions. You can also contact our Customer Service, we are always here to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
OBDStarStore.com Return and Refund Policy
In what situation our return policy will be applied to you?
Mis-Ordered Products: If you order wrong item by yourself, or you find it is not what you want to order (not quality problem), our return policy is not applied for you, please aware of this.
Quality Issue: Our products DON'T work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.
Non Quality Issues: In some particular situations, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.
Shipping options for return items: When you confirm to return the items to us, please use simple flat airmail or EMS to return it, and write shipping address our customer service provides. Please DON'T use DHL, UPS, FEDEX and TNT or any other courier, because we will have problem in clearing the clearance and CAN'T get your return item, we will not responsible for that.
How to return the device back to us for refund or exchange?Who pay for the shipping cost?
Quality Issue: In this situation, please report the problem to our customer within 7 working days and return package within 30 working days. If your package encounter crash in shipping, please report to your local express office or post office and get the case receipt for us to ask for compensation. Please contact our customer service online for getting return shipping address, and we will undertaken half shipping cost if you are sending it back with post service. We will not undertaken any shipping cost if you return it back by express. If you are return for exchange, exchange item shipping cost we will pay for it.
Non-Quality Issue: In this situation, please contact our customer service within 7 working days and return package within 30 working days. We will not undertaken any shipping cost for shipping the item back to us, we will also deduct 10% handling fee and the shipping cost we paid to ship the order to you from the total payment amount. If you are return the item back for exchange, buyer need pay for exchange item’s new shipping cost.
When I can get my refund or exchange items back?
a) If you are return for refund, you will receive your refund within 5 working days after we received the return goods and confirm everything is ok.
b) If you need exchange to other items and exchanged item price is higher than what you paid , you will need to pay for the price difference, and exchanged items will be ship out within 48 hours after we received your payment
After we get your item return to us and check the item is in good condition, we will issue you refund according to our policy within 2 business days through PayPal, please check your PayPal account timely or contact our customer service, and we we will charge you 10% handling fee.
If you have any doubt, please check with our customer service.
Returning for replacement
When exchange for free: If your products encounter crash in delivery, we will exchange it free of charge for you,you undertake the shipping cost for your ship item back to us through simple airmail.
Mis-ordered products: If you order a wrong item and plan to exchange for what you want, just contact our customer service for help, if we can exchange for you, you need to pay the shipping cost to us as well as return to you.
Physical Damaged Items: If the item is damaged by yourself, we CAN'T provide exchange service for you. But you can return for repair.
What you should do before returning for replacement: Contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.
Returning shipping options: After confirming your items is under our policy of returning, please use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express.
How we will do after receiving your return: Keep in touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.
Our product guarantee
Warranty: The guarantee of our most products is one year. Before shipping out, all goods have been double verified by OBDStarStore.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finishing quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.
If you have any using problem of the products buought from OBDStarStore.com please feedback to us firstly, we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. PleaseDON'T deal with it all by yourself, we want you to communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want to ship it through express, then you need to pay express shipping fee.
When your products get damaged after using some time and needs repair, we provide repair service for you. Please contact with OBDStarStore.com customer service about the repair.
You need to use simple airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.
Any other questions, please feel free to contact OBDStarStore.com customer service.