Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you.
Our refund policy lasts 30 days from purchase date.
Where to get the return address?
- If you are not 100% satisfied with your purchase for your personal reasons, you can return it and get a refund or exchange it for another product you want, but you need to pay for the shipping cost when send it back and pay for the shipping cost and 10% handling fee.
- If you are not 100% satisfied with your purchase for our errors, you can return it and get a full refund or exchange it for another product you want, we will cover the shipping cost.
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase. Please send your purchase back to us. We have USA return warehouse, UK return warehouse, Belgium return warehouse and China return warehouse. Please contact our customer service for detail return address.
- Refunds will be processed within 5 business days of receipt and confirmation of return. Please check your account.
- For any questions about returns and refunds, please contact us.
Please contact us via WhatsApp at +86 187 5090 6153 or Email: firstname.lastname@example.org to get the return address.
When to get a refund?
1. If you are returning for a refund, you will receive your refund within 5 business days after we received the return goods and confirm everything is ok.
OBDSTARStore generally sends out your orders within 1-2 business days. To cancel an order, please contact us as soon as possible to cancel your order and get a refund immediately. But if your order has been shipped, we will refund your payment when you send back the order.
To cancel your order, please contact us via email@example.com or Whatsapp at +86 187 5090 6153
If the return is caused by the customer, the customer needs to be responsible for shipping costs. The specific cost should depend on the courier company you choose.
If due to our reasons, the goods received are damaged or incorrect, the consumer is not responsible for the shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal account or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your PayPal account manager or credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
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More Contact Information
Whatsapp: +86 18750906153
Address: Room 2702, Ganghang Building, No.29 Donggang North Road, Huli District, Xiamen, FUJIAN, 361000
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