Before you return items to us, please read and follow the below instructions. You can also contact our Customer Service email@example.com, we will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
After you email us to apply for a return, we will reply to you in 48 working hours.
In what situation do we pay for return shipping?
We will pay for the cost of return shipping if the reason for return was the result of OUR error.
Examples as below:
- We shipped out the wrong item （Please provide the overall picture of the package received, the logistics sheet picture and the product picture inside the package within 48 hours to firstname.lastname@example.org）
- We shipped it to the wrong address
- We shipped a duplicate order
- The item arrived defective and cannot be fixed with a replacement part
- Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual)
For items that arrive damaged or are defective, You must provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back. The customer is also vulnerable to the 10% restocking fee as well as any shipping charges the seller has paid out. If a customer claims an item is defective/damaged, the customer must provide proof prior to return, with no exceptions. Use the Contact Us form to submit pictures/videos for your return request.
Once we have received the approved returned item, we will review its condition. If we confirm the return item is defective, we will issue a refund.
When do customers need to be responsible for return shipping?
In the event of a return due to customer error, the return shipping is the customer's responsibility and the shipping is paid by the customer.
In these cases, a prepaid return shipping label is not provided. It is important to note that the original shipping charges are deducted from your total refund.
Examples of these customer returns may include:
Exchange process steps as below:
- No Reason / No Longer Want
- Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
- Order Cancellation after the item already shipped out, even if you have not yet received the item
- The customer bought the wrong one
- The customer accidentally bought too many
- The customer accidentally provided the wrong shipping address
- Buyers' Remorse (“Not satisfied with performance”, “Item doesn't fit me correctly”, “Item doesn't meet my expectations”, “I tried it, but I want something else”, etc)
- After the 30-day return period, the return refund policy does not apply if the item is faulty. The time for a return refund is 30 days. (calculated from the date of receipt)
Please email us at email@example.com to let us know your order's problem and confirm the solution.
Take a photo of your shipment and send it to us, along with the tracking number. Repair costs depend on whether it is covered under warranty.
We confirmed that the goods were returned and checked for problems. Please also email us your
Specific order number and contact information (name, mobile phone number, full address, postal code).
We will send the item back to you.
For any further questions, please feel free to contact OBDStarStore.com customer service.
Whatsapp : +86 18750906153
Email : firstname.lastname@example.org
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